Frequently asked questions
The basics
Yes. Alongside our bed linen, we hire bath towels and bath sheets, hand towels, face washers and bath mats, plus robes, beach/pool towels and tea towels, so the whole stay is dressed in the same natural-fibre quality.
We deliver and collect between Noosa and Twin Waters on the Sunshine Coast. If you’re just outside that range, reach out and we’ll let you know if we can help.
We hire 100% natural fibre linen — pure linen, cotton, and linen-cotton blends only, never synthetics. It’s a deliberate choice for the feel, breathability and quality guests notice, and it reflects the standard we want every stay to have.
Booking with us
Choose your dates, add your linen in the shop and check out online. You’ll create an account as you check out, so next time your property and linen are ready to rebook.
Yes, and it’s created as you check out. It lets you manage your bookings, save your property and rebook in a few taps.
Each item has one price for your guests’ whole stay, up to 14 nights. Stays of 15 to 21 nights are charged as two stays and include a complimentary changeover of fresh linen on or about night 10. We’ll contact you to agree the exact date, so you can arrange your cleaners.
Yes. Linen hire has a $50 minimum, so orders under $50 are charged at $50. A flat $15 delivery and collection fee applies to every booking.
Your card is saved securely when you book and charged in full at 9am, two days before delivery. If your delivery is less than two days away when you book, your card is charged at checkout instead. If a payment doesn’t go through, we’ll email you a link to pay, and if the booking is still unpaid at 5pm the day before delivery, we’ll cancel it and release the linen.
For self-serve online bookings, we ask for at least 24 hours’ notice. Need something sooner? Get in touch with us directly and we’ll do our best to help.
Yes, but same-day turnarounds can’t be booked online. Please contact us directly and we’ll do our best to fit you in.
Yes. Save your property and favourite linen as a Look in your account, then rebook it for new dates in a few taps.
Yes. Clients who commit to a 6-month term receive 10% off, and 12-month terms receive 15% off. Get in touch with us to set this up, or to discuss a tailored arrangement.
Yes. You can cancel in My Account until 9am the day before delivery for a full refund. To change a booking, cancel it and book again, or email us with your booking number and we’ll do it for you. Bookings cancelled or changed within 24 hours of delivery are charged in full. If we can’t deliver by 1pm on the first day of your stay, we refund the whole booking.
Delivery & collection
If you’re not on-site, simply share your access details (lockbox code, keypad entry, etc.) with us when you place your order, and we’ll take care of the rest. If we can’t get in on the day, we’ll call you and try again at the end of our run. If we still can’t get in, we’ll arrange redelivery, which may incur a fee.
For everyone’s peace of mind, we ask that linen and towels be left in a dry, secure spot, sheltered from the weather, for both delivery and collection. We photograph the sealed bags at drop-off and pick-up with the time noted, confirming handover occurred and when. The linen itself is checked when it’s returned to us for laundering, which is when any damage from your stay is identified and billed accordingly. Before we charge a replacement fee, we contact you with photos and the reason, and you have 7 days to tell us if you think the charge is wrong.
Linen and towels are your responsibility from drop-off until we’ve collected and photographed them. If a bag genuinely goes missing in that time, each item in it is charged at its replacement fee, plus $15 for the bag, as set out in our hire terms.
If it isn’t ready when we arrive, a late return fee of 20% of each item’s hire price applies for each extra day, plus $15 for us to come back.
During your stay
Please unbag and check your linen and towels within one hour of delivery. If anything isn’t right — an issue that slipped through before dispatch — contact us straight away and we’ll arrange an immediate replacement, no charge to you. Damage that occurs during your stay is identified separately, when items are returned to us for laundering. Reasonable wear and tear is always accepted; damage beyond that is billed at the item’s replacement fee, as set out in our hire terms.
No — simply strip the beds and bag up the used linen and towels for collection. We take care of the laundering.